fancywin Privacy Policy
Protecting your personal information is very important to us. In this policy we clearly explain what information fancywin collects, why it collects it, and how it is kept safe.
1 Introduction and Scope
This privacy policy applies to all services on the fancywin platform. When you use the fancywin website, register an account, make a deposit or withdrawal, or use any of our services, this policy applies to your information.
fancywin believes that every user's personal information is an asset that should be stored with care. Reading this privacy policy together with our Terms and Conditions will give you a complete understanding of the platform's overall legal framework.
By using this platform, you are considered to have agreed to the terms set out in this privacy policy. If you disagree with any part of this policy, please contact us.
This policy applies to all members using fancywin from Bangladesh.
2 Information Collection
fancywin collects information in various ways. The different categories of information collected are described in detail below:
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Chosen username and password
2.2 Financial and Identity Verification Information
During deposit, withdrawal and identity verification (KYC) processes, we may collect the following information:
- National ID (NID) or passport number and copy
- bKash, Nagad, Rocket or Upay account number
- Transaction history and amounts
2.3 Technical Information
When you use the fancywin website or app, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Date, time and duration of site visits
- Record of which pages were viewed
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store information about gaming activity, including bet amounts, win/loss history, and time spent active.
3 Purpose of Using Information
fancywin uses collected information only for specific and lawful purposes. Those purposes are explained in detail below:
- Account management: Information is used to create, verify and maintain your account.
- Processing financial transactions: To correctly complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.
- Providing customer support: To resolve your issues via live chat or email.
- Fraud prevention and security: To detect suspicious activity and ensure account safety.
- Responsible gaming: To identify unusual gaming behaviour and provide members with the support they need.
- Service improvement: To analyse usage patterns and improve the platform experience.
- Relevant communications: To inform you about new bonuses, promotions or important updates.
We do not use your information for any purpose beyond those described above.
4 Information Storage and Security
fancywin uses modern technical measures to keep your personal information secure. Our servers and databases are protected by SSL (Secure Socket Layer) encryption.
4.1 Technical Security Measures
- All data transmissions are encrypted via SSL/TLS protocol
- Sensitive data (passwords, financial information) is hashed and encrypted before being stored in the database
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems active
- Two-factor verification (OTP) process
4.2 Data Retention Period
fancywin retains your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet applicable legal obligations.
If a security incident occurs on our systems, we will notify affected users as quickly as possible.
5 Sharing Information with Third Parties
fancywin does not sell your personal information under any circumstances, nor does it share it with third parties for advertising purposes. However, information may be shared in certain specific situations necessary for operating the service:
5.1 Service Providers
We work with trusted technology partners who help operate the platform. These partners are required to follow the same privacy standards as us. Payment gateway partners (mobile banking providers such as bKash, Nagad, Rocket and Upay) receive only the information necessary to complete transactions.
5.2 Legal Obligations
We may be legally required to disclose information under applicable laws of Bangladesh or by order of a lawful authority. In such cases we will disclose only what is explicitly requested in the order.
5.3 Fraud Prevention
Limited information may be exchanged with industry-standard security services to protect accounts and prevent fraud.
6 Cookies and Tracking Technologies
The fancywin website and app use cookies and similar technologies to improve your experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure the core functionality of the platform.
- Performance cookies: Used to analyse site usage patterns and improve service quality.
- Preference cookies: Used to remember your language selection and other preferences.
6.2 Cookie Controls
You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to stop working correctly.
7 Your Rights and Choices
fancywin respects your rights regarding your information. Your key rights are outlined below:
7.1 Right to Access Information
You can find out at any time what information we hold about you. Contact our support team to request this information.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may submit a request to have it corrected.
7.3 Withdrawing Marketing Communications
If you do not wish to receive promotional emails or messages, you can change this preference from your account settings or through our support team.
7.4 Submitting a Complaint
If you believe your privacy rights have been violated, submit a complaint to our support team. You can also find answers to data protection questions in our FAQ section.
8 Account Closure and Data Deletion
If you wish to close your account on fancywin, please contact our support team. Once a closure request is received:
- All pending transactions will be completed first.
- The process of returning any remaining balance in the account will begin.
- The account will be deactivated and the process of deleting personal information will begin.
- Certain transaction records will be retained for a defined period to meet applicable legal obligations.
After an account is deleted, restrictions may apply to opening a new account using the same email address or mobile number.
9 Protection of Minors
fancywin strictly prohibits anyone under the age of 21 from using the platform. Age is verified at registration, and additional identity verification is carried out in cases of suspicion.
If an account belonging to a minor is identified, that account will be closed immediately and the associated information will be deleted. For more details on responsible gaming and age restrictions, please read our Responsible Gaming Guidelines.
10 Policy Changes
fancywin reserves the right to change or update this privacy policy as needed. For any changes:
- The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
- For significant changes, registered members will be notified by email or message.
- Continued use of the platform after changes have been made will be considered as your agreement to the new policy.
We therefore recommend reviewing this page regularly.
11 Contact
For any questions, requests or concerns regarding this privacy policy, please contact the fancywin support team. We are available 24/7 to assist in both Bangla and English.
- Live Chat: Directly via live chat on the website
- Email: [email protected]
Before contacting us, visiting our About Us page will give you a better understanding of who fancywin is and how it operates.
Play safely on fancywin
Your information is secure, your gaming is responsible — fancywin is always here for you.
Log in to fancywin